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Frequently Asked Questions
Who handles accounts receiveable?
Anabel or Joette; they can be reached via email at Joette@rgindustries.net or anabel@rgindustries.net. Or by phone at 562-483-7100
Who handles accounts payable?
Joette; she can be reached via email at Joette@rgindustries.net or by phone at 562-483-7100
What if i need to return an item?
To return an item, you will first need to receive an RMA (Return Materials Authorization) from either our accounts receivable department, or from the salesman from which you purchased your order. Once you recieve that you may send back the material. You will not be issued a credit until the material is returned.
Once you receive the credit you may use it to deduct from a payment, however you must show proof of delivery and invoice number, prior to taking the debit.
Please note that when you receive the RMA and ship the material back, it must be packaged properly as well as complete. If the item is damaged while in transit or we receive it incomplete, we cannot issue you a credit.
Do we include freight in our price?
No; the price we quote you is for the items only and once we have shipped out your product we will add the shipping charges to the invoice and you will be billed accordingly.
What kind of warranty do you offer?
If you buy a new product, it comes with a manufacturers warranty. If the product is new surplus or used/reconditioned and tested it comes with an RG Industries 1 year warranty. For more information about our warranty, please see our Terms & Conditions.
What forms of payment do you accept?
RG Industries accepts all major forms of payment including: on account, company checks, Visa, Mastercard, American Express, and Discover.
Do you offer local job site identification?
Yes; RG Industries is proud of our highly knowledgeable staff and can assist you with many needs, including onsite identification. Just call one of our sales representatives so we can set up a time to come out and assist you.
How do I open an account?
You can open an account very easily with RG Industries. Our accounts are 30 days net, and payment is due 30 days from shipment date on the invoice. To open an account please fill out our Credit Application and fax it back to 562) 483-7115.
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